Echo Personnel Ltd - Providing Recruiting Solutions

Administrative Assistant/Customer Service

Candidate is involved in a wide range of activities within the organization. In most cases he/she will be the first point of contact for our customers. The job involves a moderate level of data entry (sales orders/purchase orders), but will require a high level of accuracy.

Essential Duties and Responsibilities

·          Process & schedule sales orders, monitor and control progress, ensure that promised ship dates are being met. Billing preparation and invoicing of shipped orders.

·          Communicate with customers and sales staff about the status of sales orders including (changes) in the expected ship date of orders, stock levels, lead times and pricing.

·          Process sales leads, maintain a centralized customers/leads database and send documentation to (potential) customers.

·          Process purchase orders, monitor and control their progress. Communicate with forwarders and other agents regarding imports.

·          Check deliveries and purchase invoices against the original purchase order and rectify any discrepancies with the supplier (quantities, quality, pricing, other terms & conditions)

·          Assist sales staff in the organization of trade shows (stand, accommodations, logistics)

·          Keep a sufficient level of office supplies, stationary and promotional literature.

·          Assist in cash collection / chasing payments from customers when required.

·          Prepare & distribute daily/weekly sales related reports (bookings, billings, back-orders).

·          Any other work that could be reasonably required from someone in a similar position.

Education and/or Experience

·          Commercial/administrative background (education and or experience).

·          Knowledge of logistics, physical distribution. Customer service orientated.

·          Good computer skills, proficient in Microsoft Office (Outlook, Word and Excel).

·          Fluent in English (speaking and writing), other languages (preferably French, German) a pre.

Qualifications

·          Good communicative and organizational skills. Ability to prioritise many tasks and meet deadlines.

·          Administrative care and capabilities, ability to organize his/her own work, accuracy.

·          Being able to operate in a small team, operate independently.

·          Aware of health and safety aspects at work.

·          Ability to comprehend and apply commonsense understanding to carry out instructions furnished in oral, written or diagram form.  

Please email your CV to mark@echopersonnel.co.uk